SERVICE

Pre-sales

Sales staff fully communicate with customers, in-depth understanding of customer needs.

In sale

Strictly implement ISO9001 quality management system, and communicate with customers in time.

After-Sales

We provide free maintenance within 12 months or 1000 hours after delivery.

Pre-sales service.
Sales staff fully communicate with customers, in-depth understanding of customer needs, when necessary with technology, production, quality inspection to do special review, all-round customer service, for customers "tailor-made" exclusive products.

In-sale service.
Strictly implement ISO9001 quality management system, follow production process, track production progress, and communicate with customers in time.

After-sale service.
1. We have a 24-hour after-sales service center to provide customers with on-site free technical training and regularly communicate with customers about the use of equipment.
2. Answer customer consultation, solve the problem within 2 hours, can not be solved by phone, arrive at the scene in 4 hours in the province.
3. Our company has 15 after-sales service outlets outside the province, and there is no service network area. The staff of the company's after-sales service center will arrive at the scene within 12 hours and in remote areas within 48 hours.
4. We provide free maintenance within 12 months or 1000 hours after delivery.

Pre-sale service

1. Project assessment and design
2. How to choose your suitable genset
3. Genset room design and installation proposal
4. Low Noise and exhaust solution
5. Genset for special application.

Sale service

1. Installation instruction
2. Genset commissioning
3. Operation training
4. Installation and environmental project service.

After sale

1. Maintenance service;
2. Spare parts supply
3. Emergency repairing service
4. Upgrading
5. Technical consultation and regular training plan.